1. Ticket Cancellation Policy

• All tickets purchased are strictly non-refundable.
• Once booked, the ticket amount will not be refunded under any circumstances, including but not limited to:
  • Change of plans
  • Weather conditions
  • Personal reasons
  • Late arrivals or no-shows

2. Date Rescheduling Policy

• Guests can reschedule their visit date once, free of charge.
• Rescheduling requests must be made at least 24 hours prior to the original visit date.
• The new visit date must be within 30 days of the original booking and on an operational day.
• Rescheduling is subject to availability and confirmation by our customer service team.

3. How to Request a Date Change

To request a change in your booking date:

• Call our Toll-Free Number
• Provide your Booking ID, Name, and Original Date of Visit
• Our team will assist you in selecting a new date and confirm it via SMS or email.

4. No Rescheduling on the Day of Visit

We regret that rescheduling requests will not be accepted on the same day as the booked visit. Please contact us well in advance if you need to make any changes.

5. Event-Specific or Offer Tickets

Tickets bought under special events, discounts, or limited-time offers may have additional restrictions and may not be eligible for rescheduling. Always review the terms during booking.

6. Force Majeure

In case of unavoidable events like natural calamities, government restrictions, or emergencies that lead to park closure, your booking date may be rescheduled at no extra cost. No refunds will be issued.